Only two (2) guests per apartment are allowed at the Pool.
Parking - Please park at your own risk. Sadly we cannot accept any responsibility for any loss or damage to any vehicle. Think of it as, who would be responsible for your vehicle if you parked in your local town.
No Smoking - smoking in the unit will result in a minimum odor removal fee of $350-$600 (depending on severity) to help cover the cost of odor removal and/or steam cleaning.
No Parties or Gatherings - Violation of this rule may result in termination of stay without refund as well as a minimum $500 fine. A gathering is defined as 2 or more unapproved guests at the property, meaning 2 persons more than the # of guests you have stated will reside in the home during the stay. The unapproved visitor fee will also be applied resulting in a higher fine.
No Animals - Having animals in the unit at any time (without expressed prior written approval) may result in termination of stay without refund as well as a minimum sanitation fee in the range of $300-$500.
Unapproved late check outs are not allowed (unless provided in writing) and will have a minimum fee of $100. If you wish to have a late check out please ask for written permission prior to your check out time.
No Visitors - We do not allow any unapproved visitors during your stay. Violation of this rule will result in a $50 per visitor per night, Example: If you have booked for 3 nights, and are found to have an unapproved visitor, you will be charged $50 per visitor per night = total $150 per visitor. We can approve a visitor if you add the visitor at the time of the reservation as a guest, or during your stay by sending us an email and gaining approval in writing.
No Illegal Activity - There is absolutely no illegal activity in our units. If this is found, then there will be a minimum fine of $350 and immediate removal from the unit without refund.
No Mail/Packages - Unless by expressed permission and then only upon receipt of a refundable security deposit of $100 to cover the safe return of the mail key prior to your departure.
We have quiet hours for our unit from 10PM to 8AM everyday including holidays. Violation of this rule may result in removal from the unit without refund in addition to a $150 minimum fine.
False Maintenance Fee - If there is an issue reported at the property by you or a guest of yours that is not a true issue when a maintenance technician arrives at the property due to user error then there may be a minimum fee of $100 per occurrence.
Please do not leave your luggage or belongings behind in the unit. Anything left behind will be considered abandoned. If in fact we do have your belongings after your stay the following charges will apply:
$25 Mailing fee separate from the cost of postage and storage fee.
$25 per day storage fee.
Reservations that are canceled may be subject to credit card processing fees in the amount of 3% may be charged to cover fees that we cannot recover.
IMPORTANT: GUEST WHO WISHED TO CANCEL AND IS ELIGIBLE FOR A REFUND MAY REFUND THE BOOKING AMOUNT EXCLUDING FEES.
In order to honor your reservation with us, please answer the following questions:
1) What is the purpose of your stay?
2) Have you read our policies on no parties, and no smoking as well as house rules and no noise complaints? (**Please make sure to read through the listing, most importantly the house rules/policy for proper guidance. )
3) Do you agree with our terms?
Please note that we are unable to send your arrival instructions or allow entry until ALL 3 of these questions are answered. House Policy Agreement will be sent to your email and needs to be signed prior to check-in.
|Great Location/Uncfortable Beds|
|The apartment was clean, modern, and well kept. We had two big bathrooms and two nice sized bedrooms. Everything you'd need in a kitchen was there - from measuring spoons to pot holders to pans and a blender! Bernadette and her team were prompt in all responses, and very pleasant to interact with. Our only complaint is about the bedrooms. Each room had a full sized bed on a platform style frame. The platforms did not have bunke boards or a box springs, so the mattresses were laid right across the bars of the bed frame. This alone is very uncomfortable , but was made worse by the mattresses themselves, which were hard as a rocks - I actually thought I was sleeping on a boxspring wihtout a mattress at one point. When I contacted Berndatte & Co they said they could not get any sort of mattress topper to the apartment during our stay - stating that it would take a week to arrive if they ordered it while I was there. When I offered to buy one and leave it in the apartment (assuming they would reimburse me), she said she couldn't but I could buy a mattress topper and bring it with me when I left. I found this really strange because there is same day delivery from places like target, and overnight shipping from amazon, and you would think the comfort of a bed in an air bnb would be top priority...the last thing that was not great was that the bedrooms had floor to ceiling windows (full walls of windows) with blinds that let all the sunlight in as soon as the sun comes up...why wouldn't you put blackout shades in? If you don't need to wake up at the crack of dawn, you should have the option not to, especially if you are travelling for pleasure. These two negatives will inform future stays at air bnbs for me, so at least I learned something!|
|overall, great experience. More importantly, i stayed here to recover from surgery. the locations is very convenient, close to hospital and the staff is very accommodating and responsive.|
|Great apartment for our family when we were at University Hospital.|
|Everything was as expected and the few things we needed to fix were accomplished in a timely fashion. Staff is exceptional and took care of our needs.|
|Great place to destress.|
|The perfect accomodations|
|Our family (2 adults 2 children) stayed here while our daughter was being treated at CHOP. It was a great location, very convenient to get to and from the hospital. There is a market across the street and another Market (Heirloom market) a block and a half away. Several restaurants within walking distance. The unit is very clean and comfortable and the beds are comfortable. The kitchen is nicely equipped with all the necessities. Everyone at the front desk is friendly and URHIP has fast responses to anything you may need while you are staying there. It was perfect for our family. We would stay here again. So much nicer than a hotel and a lot more space.|